This guide explains how TiviMate works from start to finish. It covers how to download and install the app, how to set it up with a playlist, how TiviMate accounts and subscriptions work, what the Companion app is used for, and how to resolve common issues such as login errors or the app not working properly. The goal is to provide clear, accurate instructions in one place so you can use TiviMate without confusion.
What Is TiviMate?
TiviMate is an IPTV player designed for Android TV devices and Firestick. It does not provide TV channels or content on its own. Instead, it allows users to play IPTV playlists that they receive from a third-party IPTV service.
These playlists usually come in M3U or Xtream Codes format and contain live TV channels, movies, and series.
The app focuses on providing a clean interface and advanced playback features that are optimized for large screens and remote controls. Unlike many basic IPTV players, TiviMate offers features such as channel grouping, favorites, electronic program guide support, multiple playlist management, and extensive customization options.
It is important to understand that TiviMate is only a media player. To use it, you must already have an active IPTV subscription from a provider. Once a playlist is added, TiviMate organizes the content and makes it easier to browse and watch on Android TV or Firestick devices.
How to Download and Install TiviMate
TiviMate is available on Android-based platforms, including Android TV and Firestick. The installation process depends on the device you are using, but once installed, the app works the same across all supported platforms.
Firestick
TiviMate is not available directly in the Amazon Appstore, so it must be installed manually.
- From the Firestick home screen, go to Settings and open My Fire TV.
- Select Developer Options and enable Apps from Unknown Sources.
- Install the Downloader app from the Amazon Appstore.
- Open Downloader and enter the TiviMate APK downloader code.
- Download the APK and follow the on-screen instructions to install the app.
After installation, TiviMate will appear in your apps list. You can move it to the home screen for easier access.
Android TV
On Android TV devices, TiviMate can be downloaded directly from the Google Play Store.
- Open the Google Play Store on your Android TV device.
- Search for TiviMate IPTV Player.
- Select the app and choose Install.
Once installed, open the app and continue with the initial setup by adding your IPTV playlist.
Smart TVs
TiviMate is designed for Android-based Smart TVs. If your Smart TV runs Android TV or Google TV, you can install TiviMate through the Google Play Store using the same steps as Android TV devices.
If your Smart TV does not run Android TV, such as Samsung or LG TVs, TiviMate cannot be installed directly. In this case, you will need to use an external device like a Firestick, Android TV box, or Chromecast with Google TV to use the app.
How to Use TiviMate (Beginner Setup)
After installing TiviMate, the app needs to be set up before you can start watching content. This setup only takes a few minutes and mainly involves adding your IPTV playlist, configuring the program guide, and adjusting basic settings.
Adding a Playlist
When you open TiviMate for the first time, you will be prompted to add a playlist. This playlist is provided by your IPTV service and contains all available channels and content.
- Open TiviMate and select Add Playlist.
- Choose the playlist type provided by your IPTV service, usually M3U URL or Xtream Codes login.
- Enter the required details, such as the playlist URL or server address, username, and password.
- Confirm and allow the app to load the channels.
Once the playlist finishes loading, TiviMate will organize the channels into groups, making them easier to browse.
EPG Setup
The Electronic Program Guide, or EPG, shows current and upcoming program information for channels. In most cases, the EPG is included with your IPTV playlist and loads automatically.
If the guide does not appear:
- Go to Settings, then EPG.
- Make sure an EPG source is selected or linked to your playlist.
- Choose Update EPG and wait for the data to refresh.
A properly configured EPG makes navigating live TV much easier and improves the overall experience.
Basic Settings
Before using TiviMate regularly, it helps to review a few basic settings.
In the Settings menu, you can adjust options such as:
- Interface layout and channel list style
- Parental controls and channel locking
- Playback settings, including buffer size and preferred video player
- Subtitle and audio preferences
These settings allow you to tailor the app to your viewing habits and device performance.
TiviMate Login and Account Explained
TiviMate does not use a traditional username and password system inside the main app. This often leads users to search for a TiviMate login or assume they need to create an account before using the app. In reality, how login works depends on whether you are using the player app or the Companion app.
App Login vs Companion App Login
The TiviMate player app itself does not require a login to watch content. Once you add an IPTV playlist, the app is ready to use. The playlist credentials provided by your IPTV service are not the same as a TiviMate account and are only used to load channels.
The TiviMate Companion app is where the actual TiviMate account exists. The Companion app is used to purchase and manage TiviMate Premium, link devices, and control subscriptions. When you log into the Companion app, you are signing into your TiviMate account, not the player app.
In short, you watch content through the TiviMate player, but you manage your subscription through the Companion app.
Google Account Confusion
Another common source of confusion is the Google account used during purchase. When TiviMate Premium is bought through Google Play, it is linked to the Google account used at checkout. This does not mean you are logged into the TiviMate player with a Google account.
If you change devices or reinstall the app, your Premium status can usually be restored by signing into the Companion app with the same Google account used for the purchase and linking the device again.
Understanding this separation between playlists, the player app, and the Companion app helps avoid most login-related issues.
TiviMate Subscription and Premium Features
TiviMate can be used for free, but many of its advanced features are only available with a TiviMate Premium subscription. Understanding the difference between the free version and Premium helps you decide whether an upgrade is necessary for your setup.
Free vs Premium
The free version of TiviMate allows basic playback of IPTV playlists. You can add a playlist, browse channels, and watch live TV. However, several features are restricted or unavailable in the free version.
TiviMate Premium unlocks additional functionality such as multiple playlist support, advanced EPG features, recording options, customization settings, and device management. These features are designed for users who want more control and flexibility when using the app.
Pricing
TiviMate Premium is typically offered as a one-time lifetime purchase or as a yearly subscription, depending on the version available at the time of purchase. The subscription is linked to your TiviMate account and managed through the Companion app. A single Premium license can usually be used on multiple devices, up to the allowed device limit.
Prices and available plans may change, so it is best to check the Companion app or Google Play Store for the most current pricing details.
What Premium Unlocks
With TiviMate Premium, users gain access to features that are not available in the free version, including:
- Support for multiple playlists
- Full electronic program guide management
- Recording and catch-up support, if provided by the IPTV service
- Customizable interface and advanced player settings
- Ability to link and manage multiple devices through the Companion app
Premium does not include TV channels or content. An active IPTV service is still required to use TiviMate.
What Is the TiviMate Companion App?
The TiviMate Companion app is a separate application used to manage TiviMate Premium subscriptions and devices. It is not used to watch TV or play playlists. Instead, it acts as the account and subscription management tool for TiviMate.
Why It Exists
TiviMate is primarily designed for TV devices that are controlled with a remote, which makes account management and payments difficult. The Companion app solves this by handling purchases, subscriptions, and device linking from a phone or tablet.
Through the Companion app, users can purchase TiviMate Premium, view their subscription status, and manage the devices linked to their account. This separation allows the main TiviMate player to stay focused on playback while the Companion app handles account-related tasks.
How to Use It
To use the TiviMate Companion app:
- Install the app on an Android phone or tablet from the Google Play Store.
- Sign in using the Google account used to purchase TiviMate Premium.
- Open the Companion app and view your active subscription.
- Link or unlink devices by entering the code shown in the TiviMate player app on your TV device.
Once a device is linked, Premium features will become available on that device.
Common Errors
Some common issues users encounter with the Companion app include login failures, devices not appearing, or Premium features not activating. These problems are often caused by signing in with the wrong Google account, reaching the maximum number of allowed devices, or temporary sync delays.
If Premium does not activate, make sure the same Google account used for the purchase is selected in the Companion app and that the device has been properly linked. Restarting both the player app and the Companion app can also help resolve syncing issues.
How to Change Email in TiviMate (Important Limitation)
Many users look for a way to change their email address in TiviMate, especially after switching Google accounts or losing access to the original email. Unfortunately, TiviMate does not currently offer a direct option to change your email address inside the app or the Companion app.
Why Changing the Email Is Limited
TiviMate accounts are tied to the Google account used to purchase Premium through Google Play. This means the email address associated with your TiviMate subscription is the Google account email itself, not a separate profile that can be edited within TiviMate.
Because of this setup, there is no built-in setting to update or replace the email address linked to a TiviMate account.
What You Can Do Instead
If you no longer have access to the original Google account, the only reliable option is to purchase TiviMate Premium again using a new Google account. After the new purchase, you can link your devices through the Companion app as usual.
If you still have access to the original Google account but want to use a different email going forward, you can add or change the primary email address within your Google account settings. This changes the email used for communication but does not fully separate the TiviMate subscription from the original Google account.
Important Things to Know
- There is no official in-app method to change the email for a TiviMate account.
- Premium licenses cannot be transferred between different Google accounts.
- Device access and Premium features depend on the account used for the original purchase.
Understanding this limitation helps avoid confusion and prevents unnecessary troubleshooting when Premium features do not restore after switching accounts.
TiviMate Not Working? Common Problems and Fixes
If TiviMate is not working, the issue is usually related to login confusion, playlist problems, or app stability. Most problems can be resolved with a few basic checks before reinstalling or changing settings.
Login Issues
TiviMate itself does not require a login to watch content, but users often confuse playlist credentials with a TiviMate account.
If you see login errors:
- Make sure you are entering the correct playlist details provided by your IPTV service.
- Confirm whether your playlist uses an M3U URL or Xtream Codes and that the correct option is selected.
- Check that your subscription with the IPTV provider is still active.
If Premium features are missing, open the Companion app and confirm that the correct Google account is signed in and that the device is properly linked.
Playlist Not Loading
When a playlist fails to load or channels do not appear, the issue is usually with the IPTV service rather than the TiviMate app.
Try the following:
- Double-check the playlist URL, username, and password for errors.
- Test your internet connection and restart your router if needed.
- Reload the playlist from the TiviMate settings menu.
- Contact your IPTV provider to confirm the playlist is active and not expired.
If only some channels are missing, the provider may be experiencing temporary outages.
App Crashing
If TiviMate crashes, freezes, or fails to open, it is often related to device performance or corrupted data.
Steps to fix this include:
- Restarting the device.
- Clearing the app cache from the device settings.
- Making sure you are running the latest version of TiviMate.
- Reinstalling the app if the problem continues.
On older devices, reducing interface animations or disabling unnecessary features can also improve stability.
Frequently Asked Questions
Does TiviMate provide TV channels?
No. TiviMate is only an IPTV player. It does not include live TV channels, movies, or series. You must add a playlist from a separate IPTV service to watch content.
Do I need a TiviMate account to use the app?
No account is required to use the free version of TiviMate. A TiviMate account is only needed if you purchase Premium, which is managed through the Companion app.
How many devices can I use with TiviMate Premium?
A single TiviMate Premium subscription can usually be used on multiple devices, up to the allowed device limit. Device management is handled through the Companion app.
Why is TiviMate asking for a login?
TiviMate may prompt for playlist credentials when adding a playlist. These credentials come from your IPTV provider and are not related to a TiviMate account or Google account.
Can I use TiviMate on non-Android Smart TVs?
No. TiviMate only works on Android-based devices. For Smart TVs that do not run Android TV, such as Samsung or LG TVs, an external device like a Firestick or Android TV box is required.
Is TiviMate Premium a one-time purchase?
TiviMate Premium is offered as either a lifetime purchase or a yearly subscription, depending on availability at the time of purchase. Pricing and plans can change, so it is best to check the Companion app or Google Play Store for current options.
Why is the EPG not showing in TiviMate?
EPG data is provided by your IPTV service. If the guide is missing or incomplete, try updating the EPG, reloading the playlist, or contacting your IPTV provider to confirm the EPG source is active.
Conclusion
TiviMate is a reliable IPTV player, but understanding how it works is key to using it properly. Most issues users face come from unclear setup steps, confusion around accounts and subscriptions, or problems with IPTV playlists rather than the app itself.
By following the steps in this guide, you should be able to install TiviMate, set it up correctly, manage your subscription through the Companion app, and troubleshoot common problems when they occur. With the right playlist and proper configuration, TiviMate offers a stable and flexible way to watch IPTV on Android TV and Firestick devices.